Order or payment help
Include the details that let us find the order without exposing sensitive payment information:
- your order code, if you have one;
- the name and email used for the order;
- the drop, pickup window, or delivery date; and
- a short description of what went wrong.
Keep payment details private. We will never ask you to email a complete card number, security code, account password, or bank credentials.
Quality, pickup, or delivery issue
Fresh mushrooms are perishable. Contact us as soon as reasonably possible if an order is missing, damaged, incorrect, or has a quality concern. Keep the packaging and, when useful, include clear photos. We review replacement, credit, and refund requests case by case.
Please do not ship or bring food back unless we ask you to. See the refund and cancellation terms for the complete policy.
Account and message help
- Manage your account to review orders and communication preferences.
- For harvest-drop texts, reply STOP to unsubscribe or HELP for help. More details are available on the SMS help page.
- Use the unsubscribe link in a marketing email to stop future harvest announcements.
Policies
Review our Terms of Service and Privacy Policy for purchase, fulfillment, refund, and data-use details.